Shopping Guide

How to Order

・You can place an order directly on our website or contact us via Line private message to place an order.
・Please complete payment within 2 days after placing an order.
・In-stock items will be shipped within 3-7 business days (excluding holidays).

Payment Methods

・Bank transfer
・Credit card

Shipping Fee

・Postal service – Taiwan (main island) NTD 80 / Taiwan (outer islands) NTD 100
・Black Cat Home Delivery – All of Taiwan NTD 130
・International Parcel – EMS Express shipping Asia NTD 600 / Other regions NTD 1000
・Free shipping for orders over NTD 10,000 in Taiwan

Delivery

・In-stock products: Ship within 3-7 business days
・Customized products: Ship within 25 business days

About the Materials

We carefully select the finest seawater pearls from the seven major seas of the world, paired with exquisite diamonds, various rare gemstones, and top-grade 18K gold; ensuring that all our customers can appreciate the most luxurious taste through every piece of UPEARL jewelry.

Care Instructions

Please avoid wearing your jewelry in the following situations as much as possible:
・Please remove it when bathing, exercising, soaking in hot springs, sleeping, or coming into contact with seawater, to avoid sweat, dirt, etc. containing acidic components from damaging the surface and luster of the jewelry, leading to metal oxidation, shedding, deformation, and other changes.
・Hair spray and perfumes, as well as other cosmetics, can also damage the surface of pearls. Please be sure to wear your jewelry after applying makeup.
・Do not pull, swing, press, or rub with sharp objects forcefully. Although metal and pearl strings have some elasticity, repeated bending can cause fatigue or even breakage.
・After wearing, please use the specialized jewelry polishing cloth provided by UPEARL to wipe away sweat and stains.

Return and Exchange Policy

For details on UPEARL's after-sales service, please click here.